Course Withdrawal Policy

1. The entire Course Transfer, Withdrawal and Deferment process, from point of application to the final outcome, should not be more than four (4) weeks. If the final outcome is not in favour of the applicant, respective staffs are to handle each situation according to the College’s Dispute Resolution Policy and Procedure.
2. All requests must be made in writing through the submission of the Student Request Form or written notification (e.g., Email, WhatsApp, etc.) and any supporting documents. Verbal notice is not accepted.
3. For students under the age of 18, written consent from the parent / legal guardian must be obtained.
4. All requests will be reviewed on a case-by-case basis and the College will have the final decision on the outcome and will inform the student of the outcome in writing.
5. The College will inform Immigration & Checkpoints Authority of Singapore (ICA) of any change to the status of the Student’s Pass (STP), if applicable.
6. The College’s refund policy shall apply for all qualified refunds. Students are to refer to the College’s Refund Policy and the Standard Student Contract for further details.

Course Withdrawal Policy

• “Withdrawal” means a student withdraws from the programme and his/her Student Contract is terminated and the student is no longer a student of AIC.
• Withdrawal Due to Non-Delivery of Course (Standard PEI-Student Contract v3.1)
  1. The PEI will notify the Student within three (3) working days upon knowledge of any of the following:
     • It does not commence the Course on the Commencement Date;
     • It terminates the Course before the Course Commencement Date;
     • It does not complete the Course by the Course Completion Date;
     • It terminated the Course before the Course Completion Date;
     • It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in PEI-Student Contract within any stipulated timeline set by SWDA; or
     • The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).
  2. The Student should also be informed in writing of alternative study arrangements (if any) and be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.
  3. Specific conditions which may result in withdrawal for cause included but not limited to are non-fulfilment of minimum class-size required and non-availability of planning resources such as classroom and faculty members.
  4. Those affected students will also be entitled to immediate withdrawal from the programme upon issuance of written notices by the College.
• Withdrawal Due to Non-Delivery of Course (Standard PEI-Student Contract v4.0)
  1. The PEI will notify the Student in writing within three (3) working days after becoming aware of any of the following:
     • It cannot commence the provision of the Course on the Course Commencement Date;
     • It cannot complete the provision of the Course by the Course Completion Date;
     • The Course will be terminated before the Course Completion Date;
     • The Student does not meet the course entry or matriculation requirements as stated in Schedule A; or
     • The Immigration & Checkpoints Authority of Singapore (the “ICA”) rejects the Student’s application for the Student Pass.
  2. The Student should also be informed in writing of alternative study arrangements (if any) and be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.
  3. Specific conditions which may result in withdrawal for cause included but not limited to are non-fulfilment of minimum class-size required and non-availability of planning resources such as classroom and faculty members.
  4. Those affected students will also be entitled to immediate withdrawal from the programme upon issuance of written notices by the College
• Withdrawal Due to Other Reasons
  1. Should a student (including international students on student’s pass) decide to withdraw from a programme for whatsoever reason, i.e., financial difficulty, health issues, or work commitment, etc. he/she is required to complete and submit the Student Request Form / Email to the College.
  2. The College shall, within seven (7) working days upon receiving the student’s notice of withdrawal, assess and reply to the student.
• Rejection of Student’s Pass Renewal for International Students
  1. In the event the student’s pass renewal application is rejected by Immigration and Checkpoint Authority (ICA) of Singapore, the student shall be informed in writing within three (3) working days providing information and details of the alternative arrangements (e.g., appeal / re-apply) to allow the student to make timely and appropriate decision.
  2. Those affected students will also be entitled to immediate withdrawal from the programme upon issuance of written notices by the College.
• Cooling Off Period (Standard PEI-Student Contract v3.1)
  1. All students (including international students on student’s pass) are given a cooling-off period of seven (7) working days after signing the Standard PEI-Student Contract regardless of whether the programme commencement date has passed.
  2. During this period, should a student decide to withdraw from the programme, he/she will need to submit the Notice of Cancellation or write in to inform withdrawal (refer to schedule 3.2 of Standard PEI-Student Contract) to the College to confirm the withdrawal.
• Cooling Off Period (Standard PEI-Student Contract v4.0)
  1. All students (including international students on student’s pass) are given a cooling-off period of ten (10) calendar days commencing from and including the date of signing the Standard PEI-Student Contract regardless of whether the programme commencement date has passed.
  2. During this period, should a student decide to withdraw from the programme, he/she will need to submit the Notice of Cancellation or write in to inform withdrawal (refer to schedule 3.8 of Standard PEI-Student Contract) to the College to confirm the withdrawal.

1.2 Conditions for Granting Withdrawal

• All outstanding fees must be settled prior to request for withdrawal; and
• Student to fill in Student Request Form or written notification (e.g., Email, WhatsApp, etc.), including submission of any supporting documents and adhering to the process as stated in the Withdrawal Policy and Procedure.

Course Withdrawal Procedure

• Cooling Off Period
  1. For new students, a “Cooling-Off Period” of seven (7) working days (Standard PEI-Student Contract v3.1) / ten (10) calendar days (Standard PEI-Student Contract v4.0) will be given upon the signing of the Student Contract. A student is able to withdraw from the programme with a submission of a written notice within these seven (7) working days / ten (10) calendar days, notwithstanding if the course commencement date has passed. The student will be entitled to the highest refund amount stipulated in the Standard Student Contract.
  2. For students under 18 years of age, the College will seek parent / legal guardian approval prior to processing the request for withdrawal.
  3. Refunds will be executed in accordance with the refund policy and procedure.
• Withdrawal Due to Other Reasons
  1. Upon receiving a student’s request for withdrawal, the College will process the request and refund (if applicable) to the student within seven (7) working days after receiving the confirmation notice of withdrawal, according to the Refund Policy applicable to the course.
  2. For students under 18 years of age, the College will seek parent / legal guardian approval prior to processing the request for withdrawal.
  3. Registrar’s Office will counsel the student and/or parents / legal guardian if the student is under 18 years old.
  4. If the student decides to withdraw, the College shall refund fees in accordance with the Refund Policy as set out in the Standard Student Contract.
  5. Registrar’s Office will issue a formal letter to the student and/or student’s parent / legal guardian to effect the withdrawal and the refund procedure will be effected if applicable.
  6. In the event of dispute over the refund amount, the College shall activate the Dispute Resolution Policy.
  7. Registrar’s Office will inform ICA for the cancellation of Student’s Pass for International Students (where applicable).
  8. The College will process the withdrawal request within four (4) weeks.
  9. Registrar’s Office will update the list of withdrawals within 3 working days.